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First of all, no, I am not an overly negative person. I chose this blog title simply because it is my first ever, and my creativity was lacking so I stole a title from Lemony Snicket. Being my first blog, it is a beginning, and since I am a novice, it might be bad. But I hope not.

Our first seasonal employees of the 2007 season arrived this weekend at the Mt. McKinley Princess Lodge. Their arrival was met with the same stomach dropping feeling that the first 2006 employees brought me. Don't get me wrong, I like the large majority of our employees. But my situation is kind of unique. When I got my first seasonal job here through Coolworks in 1999, I had no idea that I was really finding my future career and my future home. I am lucky enough to live at the lodge year round, something I have been doing for the last 3 years. So when I see the first bright eyed and bushy tailed employees looking around I invariably ask myself, what is that person doing in my home?

It is a great way for me to see that the season is indeed upon me. My first house guests arrived this weekend, soon to be followed by 250 more in a few weeks. And then about 1000 overnight house guests on Princess Cruise vacations each day.

The other feeling that emerges each season at this time is an incredible fear that I am not ready. I can only assume that it hits all of us on our first day of work, our first day meeting our new employees or managers, and our first time dealing with a customer or guest. So if I can impart upon whoever reads this some words of wisdom......You are doing better than you think. I probably don't even know you, yet I feel pretty sure that you are. So take a minute, as I did yesterday, to realize all of the great things you do to get ready for a guest season. All of the things that you do and plan for that you don't even realize because you have been doing it for a few years. Is there room for improvement? Of course. But all of us professionals in the customer service field do some pretty monumental things each year, so pat yourself on the back for a second and realize it. My own personal experience deals with getting 460 guest rooms, 150 employee housing rooms, several training sessions, some transportation logistics, a whole lot of Powerpoint, and one ongoing battle with my desk for cleaning supremacy all taken care of to be spot on ready for a flying, on the run start. So even though I often feel a failure for losing that ongoing battle with my desk, I need to tell myself that I am doing some pretty darn good stuff here. And I am sure you are too.

And if I can get personal before finishing, I want to thank my friend Q-Rock for all of her support that allowed me to do all of those cool things. And also for getting me involved with this website. I hope you like this Q.

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Comment by Chelayne on April 24, 2007 at 1:45pm
Thanks for writing that. I know how you feel, indeed!
Comment by Rick Peterson on April 24, 2007 at 1:10pm
Thank you Kari and Kathi. Nice to hear that the rumblings in my mind are not completely absurd. Thanks for the input. Much appreciated.
Comment by Kathi on April 24, 2007 at 8:19am
That's an awesome blog! Looking forward to hearing more. And welcome to the party!

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