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  • 39, Male
  • Anchorage, AK
  • United States
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Profile Information

Huntington Beach, CA
Where have you lived and worked?
Well if I tell you know there wouldn't be anything to talk about later.
About Me:
Well about me. I am a very easy guy to get along with. I rarely get mad about anything and have the most patience in my entire family. In this line of work patience is KEY in almost all positions. I have been at MPL for going on five seasons now. I love the place, people and atmosphere.
Last Seasonal Job:
Guest Service Manager
Favorite Seasonal Job:
Guest Service Manager
Dream Job:
A position where I am happy doing what I am doing.
“I am a Front Desk Agent”

I have advanced degrees in Accounting, Public Relations, Marketing, Business, Computer Science, Civil Engineering, and Swahili. I can also read minds.

Of course I have the reservation that you booked six years ago even though you don’t have the confirmation number and you think it was made under a name that starts with “5”.

It is completely my fault that the blizzard shut down the airport and you have to sleep in a warm king- size bed while 5000 of your co-travellers are sleeping in benches at the airport. I am sorry.

It is not a problem for me to give you seven connecting, non-smoking, poolside suites with two king beds in each, four rollaways, 3 cribs, and yes, I can install a wet bar. I know it is my fault that we do not have a helicopter landing pad.

I am a Front Desk Agent. I am expected to speak all languages fluently. It is obvious to me that when you booked your reservation for Friday on the weekend we’re sold out that you really meant Saturday. My company has entrusted me with all financial information and decisions, and yes, I am lying to you when I say we have no more rooms available. It is not a problem for me to quickly construct several more guest rooms. THIS time I will not forget the helicopter landing pad. And it is my fault that everyone wanted to stay here. I should have known you were coming in, even though you had no reservation. After all, you stay at our brand of hotel all the time, 300 nights a year, and this is only the first time you’ve ever been to our city.

I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to drive over all the cars stuck in traffic because you’ve been waiting at the airport for 15 minutes and you’ve got jet lag.

I am a front desk agent, an operator, a bellhop, houseman, guest service representative, housekeeper, sales coordinator, information specialist, entertainment critic, restauranteur, stock broker, referee, janitor, computer technician, plumber, ice-breaker, postman, babysitter, dispatcher, laundry cleaner, lifeguard, electrician, ambassador, personal fitness trainer, fax expert, human jukebox, domestic abuse counselor, and verbal punching bag. Yes, I know room 112 is not answering their phone. And of course I have their travel itinerary so I know exactly where they went when they left here 9 hours ago, and what their cell phone number is.

I always know where to find the best vegetarian-kosher-Mongolian-barbecue restaurants. I know exactly what to see and do in this city in fifteen minutes without spending any money and without getting caught in traffic. I take personal blame for airline food, traffic jams, rental car flat tires, and the nation’s economy.
I realize that you meant to book your reservation here. People often confuse us with the Galaxy Delight Motel, Antarctica. Of course I can “fit you in” and yes, you may have the special $1 rate because you are affiliated with the Hoboken Accounting and Bagel Club.
I am expected to smile, empathize, sympathize, console, condole, upsell, downsell (and know when to do which), perform, sing, dance, fix the printer, and tell your friends that you’re here. And I know exactly where 613 Possum Trot Lane is in the Way Out There subdivision that they just built last week.

You know you’ve worked in hotels when....

1) Getting up at 4am on Sunday is standard practice.

2) You can’t switch on anything electrical without a credit card sized piece of plastic.

3) Getting 2 days off in a row is like a having a 2 week vacation.

4) You use abbreviations and acronyms for EVERYTHING, like DM, PMS, MOD, C&E, F&B, HR, FOM etc...

5) Your stomach, now used to eating staff canteen food, is capable of swallowing ANYTHING!

6) Your day somehow doesn’t seem complete without someone yelling at you in full view of the rest of the hotel, convinced they are right about everything, when in actuality they are so wrong it’s untrue.

7) People assume you know the answer to everything, when actually you just came on shift 5 minutes ago.

8) You were supposed to finish work a 3pm, but its 4.30 and you’re still here.

9) Your bank is NEVER balanced.

10) You learn, VERY QUICKLY, to never, EVER, f**k with the person who handles your food!

11) Back to Backs, double and split shifts are the norm.

12) Minibars are NOT REFRIGERATORS!!!!!!


14) Guests do not grasp the concept of nos 12 and 13!

15) Conference and Events never has the same staff working on two consecutive parties, as all of the staff are hired on a shift by shift basis.

16) At least one person will complain about the fact their debit card has a mysterious charge on it, which takes 8 days to clear. But of course we did ask for a CREDIT card on check in!!

17) No matter how hard you try to explain that the room type was REQUESTED, NOT GUARANTEED, the guest always expects to get a Non Smoking, King Size Bed with a view!!

18) Air conditioning is ALWAYS noisy. No matter how far from the unit the room is, someone can hear it rattling.

19) See number 10, but replace food with Laundry!

20) Guests insist on splitting the bill so that the “movies” they order are not on the same credit

21) Office politics are more OTT than real politics.

22) Your social life revolves entirely around work nights out, since that’s the only guaranteed time off you get to go out and get wasted!!

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Comment Wall (41 comments)

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At 4:10pm on February 17, 2013, aggie71 said…

Hi Tommy....I have a job offer from NPS but now there is a hiring the NPS job could fall through. If you need my help I would definitely want to hear from you. Take care. Richard

At 4:59am on November 27, 2012, aggie71 said…

Hi Tommy!   I have my application in the system for summer 2013 .... please check it out when you get a chance!  I would love to work with Patty and the others on the tour desk ....  All the best,  Richard  aka Ranger Rich  aka aggie71

At 6:03pm on April 18, 2012, Kelly Karrer said…

That would be super helpful. I tend to pack everything I don't need and nothing that I do. Haha. is my email.

And I am going to be cocktail serving in the Grizzly Bar :-)

At 7:29pm on April 16, 2012, Kelly Karrer said…

Hi Tommy, thank you for the welcome! Things are going well, just counting down the days until May 9th! I am pretty antsy to get up there! :-) Having a real hard time packing though! It's kind of hard to part with some stuff! How are things going on your end? How many seasons have you spent up at MPL?

At 10:55pm on April 26, 2011, Desiree Salcido said…
Haha sorry Tom..Well I kinda know but still not sure..You told me what to bring but then I get confused.idk why but I do..I don't have the proper clothes.I'll call you tomorrow to make sure I get everything.
At 12:52pm on March 21, 2011, Michael Glick said…
Be back soon.  I can't wait to be back and be Fill In again.
At 1:59pm on March 20, 2011, Chaise Howard said…
Thanks for the welcome, Tommy!
At 10:34am on March 7, 2011, Loren Johnston said…
Thanks tommy! I look forward to meeting you.
At 8:27am on March 6, 2011, Tiffany Kratzer said…
Hi Tommy! I see you're already up in Alaska. When did you get there? Not going to lie...I wish I was there already. Only 61 more days, though!
At 6:07pm on March 5, 2011, Patty Brown said…

OMG, you are wonderful!  I so appreciate anything you can do to make that happen. He is actually driving up with me to get the trailer up there and help me settle in, plus of course see this wonderful place.  Don't get me wrong, I will still be happy and do a great job for you, but that would surely put some icing on my cake!  He just wants to be able to talk to his present boss and explain that he would like to take the summer to work up there and then come back in the fall.  That's why he asks that they don't call his boss.  He wants to give him time to prepare for his absence.  Once he has a job if they want to call for a reference that is fine.

Can't wait to see pictures of the "Running"!  I had not heard of that, so should be interesting.  You're not running are you?  Don't think the horns would be as bad, but can't see getting trampled any good on anyone.  Have a great time!


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